Frequently asked questions
Orders are typically processed within 2–5 business days. After dispatch, Australian orders generally arrive within 7–15 business days, while eligible international orders generally arrive within 7–18 business days. Delivery times are estimates and may be affected by carriers, customs, public holidays, weather and peak periods.
Yes! Arbora Casa ships to customers around the world. Shipping availability and delivery times may vary depending on your destination country.
Yes. Once your order has been dispatched, you'll receive a confirmation email containing your tracking number, allowing you to monitor your shipment from dispatch to delivery.
Eligible change-of-mind returns may be requested within 30 days of delivery. Items must meet the conditions in our Return/Refund Policy. Faulty, damaged or incorrect items are handled in accordance with the Australian Consumer Law.
Absolutely. We use trusted and secure payment gateways to protect your personal and payment information. Your privacy and security are always our top priority.
You can reach our customer support team through our Contact Us page or by email. We aim to respond to all enquiries as quickly as possible and are always happy to help with questions about orders, shipping, returns, or products.