We want you to be happy with your Arbora Casa purchase. Please review the information below regarding returns, refunds and damaged or faulty items.
30-Day Returns
We accept eligible change-of-mind returns within 30 days of delivery.
To be eligible for a change-of-mind return, the item must be:
- unused and in the same condition in which you received it;
- unopened, where applicable;
- in its original packaging; and
- returned within 30 days of delivery.
Items showing signs of use, damage caused after delivery, or that are not in their original condition may not be eligible for a change-of-mind return.
Some products may be excluded from change-of-mind returns for hygiene, health or safety reasons where applicable.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if an item is damaged, faulty, defective or incorrect.
Please include your order number and, where appropriate, photographs or other information that can help us assess the issue.
If the item is faulty, damaged or otherwise does not meet applicable consumer guarantees, we will work with you to provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.
Your rights under the Australian Consumer Law are not limited by our 30-day change-of-mind return period.
How to Request a Return
Before returning an item, please contact us through our Contact Us page or at support@arboracasa.com.
Please include your order number and the reason for your return.
We will provide return instructions and, where applicable, the appropriate return address. Please do not return an item without contacting us first, as the appropriate return location may vary depending on the product.
Return Shipping
For approved change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable for change-of-mind returns.
For faulty, damaged or incorrect items, return shipping and other remedies will be handled in accordance with applicable consumer law. Please contact us before returning the item so we can provide appropriate instructions.
Refunds
Once an eligible returned item has been received and assessed, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank, card provider or payment service to process and display the refund after it has been issued.
Exchanges
If you receive an incorrect, damaged or faulty item and a replacement is appropriate, please contact us so we can assist you.
For change-of-mind purchases, we generally recommend returning the eligible item in accordance with this policy and placing a new order for your preferred item.
Cancellations and Order Changes
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfilment.
Need Help?
If you have questions about a return, refund or your order, please contact us through our Contact Us page or email support@arboracasa.com.
We aim to respond to enquiries within 1 business day.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.