At Arbora Casa, we want your order to reach you as smoothly as possible. Below you'll find everything you need to know about processing, delivery and tracking your order.
Order Processing
Orders are typically processed within 2–5 business days after your order is placed.
Business days exclude weekends and public holidays. During particularly busy periods, processing may occasionally take a little longer.
Once your order has been dispatched, we'll send you a shipping confirmation with tracking information where available.
Estimated Delivery Times
Delivery time consists of our 2–5 business day processing period, followed by the estimated transit time after dispatch.
After dispatch, orders are generally estimated to arrive within:
Australia: 7–15 business days
International destinations: 7–18 business days, unless a different timeframe is displayed at checkout for your destination.
This means customers should generally allow approximately 9–20 business days for Australian orders and 9–23 business days for international orders from the date of order.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times can vary depending on your location, the carrier, customs processing and other circumstances affecting the delivery network.
Where We Ship From
Arbora Casa works with a network of carefully selected fulfilment and supply partners. Depending on the product and your delivery location, your order may be dispatched from a local or international fulfilment location.
This allows us to offer a broader range of thoughtfully selected products without unnecessarily holding inventory in multiple locations.
Multiple-Item Orders
If you order more than one item, your products may occasionally be fulfilled from different locations. This means your order may arrive in separate packages and at different times.
Don't worry if one item arrives before another. You'll receive the available tracking information for your shipment(s), and you will not be charged additional shipping fees simply because an order is sent in multiple parcels.
Tracking Your Order
Once your order has been dispatched, we'll provide tracking information where available.
Please allow a short period after dispatch for the carrier to register the shipment and for tracking information to begin updating.
You can follow your parcel through our Track Your Order page.
Shipping Costs
For orders delivered within Australia:
- Orders under $99 AUD: Standard & Tracked Shipping — $5.95 AUD
- Orders of $99 AUD or more: Standard & Tracked Shipping — FREE
For other eligible international destinations, shipping rates vary by region and are displayed at checkout before you complete your purchase.
Free standard shipping is available on eligible orders of $99 AUD or more where this offer is available for the selected delivery destination.
Delivery Delays
While most orders arrive within the estimated timeframe, occasional delays can occur due to circumstances such as carrier disruptions, customs processing, severe weather, public holidays, peak shopping periods or other events affecting delivery networks.
If your order is taking significantly longer than the estimated delivery timeframe, please contact us and we'll be happy to investigate the shipment with the relevant fulfilment or delivery partner.
Incorrect or Incomplete Addresses
Please check your delivery details carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or been shipped.
Additional delivery costs may apply if an order needs to be resent because an incorrect or incomplete address was provided.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient. Customs requirements and charges vary by country.
Customs processing may also affect estimated delivery times.
Lost or Missing Orders
If your tracking information shows an unusual delay, or you believe your parcel may have been lost in transit, please contact us so we can investigate with the relevant delivery partner.
We'll work with you to find an appropriate solution in accordance with applicable consumer laws.
Questions About Your Delivery?
We're here to help. If you have any questions about your order or delivery, please contact us through our Contact Us page and include your order number so we can assist you as quickly as possible.
This Shipping Policy does not limit any rights or remedies you may have under the Australian Consumer Law.