Last updated: 19 September 2026
Welcome to Arbora Casa. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Arbora Casa.
Throughout these Terms, “we”, “us” and “our” refer to Arbora Casa. “You” and “your” refer to users of our website and customers who purchase products from us.
By accessing our website or purchasing from us, you agree to these Terms. Please read them carefully before using our website or placing an order.
1. ABOUT ARBORA CASA
Arbora Casa is an Australian online retailer offering household, kitchen, lifestyle and related products.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
If you have questions about these Terms or an order, please contact us using the contact details displayed on our website.
2. ONLINE STORE USE
You must use our website only for lawful purposes and in accordance with these Terms.
You must not use our website or products for any unlawful or unauthorised purpose, attempt to interfere with the security or operation of the website, transmit malicious code, or infringe the rights of Arbora Casa or any third party.
We may refuse or cancel an order where reasonably necessary, including where we reasonably suspect fraud, unauthorised activity, an obvious pricing or product information error, or where a product is unavailable. If we cancel an order after payment has been received, we will provide an appropriate refund.
3. PRODUCTS AND PRODUCT INFORMATION
We aim to describe and display our products as accurately as reasonably possible. However, product colours and appearance may vary depending on your device, screen settings, manufacturing batches and other reasonable variations.
Product dimensions, capacities, weights and other specifications may have minor variations unless otherwise stated.
Product availability may change without notice. We may modify or discontinue products where reasonably necessary.
4. PRICING AND PAYMENT
Prices displayed on our Australian store are in Australian dollars (AUD) unless otherwise stated.
The total price payable, including any applicable shipping charges, discounts and taxes, will be shown during checkout before you complete your purchase.
Promotional offers, discount codes and bundle offers may be subject to additional conditions displayed with the relevant promotion. Unless otherwise stated, promotional offers and discount codes cannot be combined.
We reserve the right to correct genuine pricing, typographical or product information errors. If an error affects an order you have already placed, we will contact you where appropriate and provide available options, including a refund where required.
5. ORDERS
When you place an order, you are responsible for providing accurate and complete information, including your delivery address and contact details.
An order confirmation does not prevent us from cancelling an order where reasonably necessary, including because of product unavailability, suspected fraud or an obvious pricing error. Where payment has already been taken for a cancelled order, we will issue an appropriate refund.
6. SHIPPING AND FULFILMENT
Arbora Casa works with third-party suppliers, warehouses, carriers and fulfilment partners to process and deliver orders. Depending on the product and delivery location, products may be dispatched from different locations and items within the same order may arrive separately.
Processing and estimated delivery timeframes are provided in our Shipping Policy. Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays or other disruptions.
Please review our Shipping Policy for further information about processing, delivery and shipping.
7. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Returns and refunds are handled in accordance with our Return and Refund Policy and applicable Australian law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, you may be entitled to a repair, replacement, refund, compensation or other remedy depending on the circumstances and the nature of the problem.
Please refer to our Return and Refund Policy for further information and instructions for contacting us about a return, damaged item, incorrect item or other product issue.
8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you believe an item you received is damaged, defective, incorrect or otherwise does not comply with applicable consumer guarantees, please contact us as soon as reasonably practicable using the contact information on our website and provide your order details and relevant information about the issue.
We will assess the matter and provide an appropriate remedy where required under applicable law.
9. THIRD-PARTY SERVICES
We may use third-party service providers to operate our store, process payments, fulfil orders, provide shipment tracking, analyse website performance or provide other business services.
Your use of certain third-party services may also be subject to the relevant provider's terms and privacy practices.
Links to third-party websites may be provided for convenience. We are not responsible for third-party websites that we do not control, subject to any rights or remedies you may have under applicable law.
10. REVIEWS AND USER CONTENT
If you submit a review, photograph, comment or other content to Arbora Casa, you confirm that you have the right to provide that content and that it does not infringe another person's rights or contain unlawful or misleading material.
Where you give us permission to publish such content, we may display it in connection with our business and products, subject to applicable law and our Privacy Policy.
11. INTELLECTUAL PROPERTY
The content of the Arbora Casa website, including our branding, original text, graphics and other materials owned by us, is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes. You must not reproduce, distribute or commercially exploit our proprietary content without permission, except where permitted by law.
12. PERSONAL INFORMATION
Our collection, use and handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that your information may be processed by service providers involved in operating the store, processing payments and fulfilling orders, subject to applicable privacy requirements.
13. WEBSITE AVAILABILITY AND INFORMATION
We aim to keep our website available and information accurate, but we do not guarantee that the website will always operate without interruption or technical errors.
To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control. Nothing in this section limits any liability that cannot legally be limited or excluded.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Arbora Casa will not be liable for indirect or consequential loss arising from your use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or legal requirements.
The version published on our website at the time of your purchase will apply to that purchase, subject to applicable law.
16. GOVERNING LAW
These Terms are governed by the laws applicable in New South Wales, Australia. Nothing in these Terms restricts any rights you may have under applicable Australian consumer protection laws.
17. CONTACT
Questions about these Terms or your order can be sent to Arbora Casa using the contact information published on our website.